Privacy and Cookie Policy

Who we are

You are welcome to frocks.ie

To ensure you have the best shopping experience please take time to read our Terms and Conditions below.

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety please stop using this website.

The frocks.ie website is provided solely for your personal use.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” and “Frocks ” are to Frocks Limited, Registered Address: 6 Ballina Quay, Ballina, County Tipperary, Ireland.

Delivery

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at all times when the relevant information was entered onto the system. We have endeavoured to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. Please refer to our Returns Policy if you are unhappy with your purchase.

(We will not be liable for any reason if the Frocks website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Frocks website for maintenance)

Order Process

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

(a) The product you ordered is out of stock;

(b) Our inability to obtain authorisation for your payment;

(c) We have identified a pricing or product description discrepancy

(d) There is a system or procurement failure; and

(e) Failed customer validation checks.

When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Frocks.

Acceptance of your order and the completion of the contract between you and Frocks will take place when your order has been dispatched. We will email you when your order has been dispatched. We do reserve the right to dispatch multiple orders separately.

Click and Collect

Frocks Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store at no additional cost.

Please note the following Terms & Conditions for our Click & Collect service.

Click & Collect: Payment and Order holding period

Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to your store for collection; this will be before the order is collected.

Delivery to store

Your Click & Collect order will take 1-2 working days to arrive at your selected store.

*Please note all deliveries will arrive in your chosen store from Monday to Friday inclusive.

Holding Period

We will keep your order at your preferred store for 7 days, from the date of receipt to store. After this period you we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready please contact us on info@frocks.ie

For any more information on our Returns policy please read here.

Click & Collect: Documentation for collection or return of items

Only you or a nominated contact can collect your order.

If you are collecting your order yourself please make sure you bring the following documentation:

1. A copy of your confirmation email or show this document on your phone or tablet.
2. The payment card that you used to purchase the item(s), or photographic ID if possible (a driving license, passport).

If someone collects on your behalf please make sure they bring the following documentation:

1. A copy of your confirmation email or show this document on phone or tablet.
2. A Photographic ID if possible (a driving license, passport).

Terms & Conditions for Click & Collect remain the same as our stores.

See our Terms & Conditions here.

Looking for more information on Click & Collect Terms & Conditions? Please contact us on info@frocks.ie

Delivery

3 Standard and Express delivery services are provided by An Post. Standard delivery to most addresses in Ireland generally takes up to 2-3 working days. Express Delivery takes up to 1-2 working days and requires a signature. Please place your order before 12.00pm in order to ensure next day delivery. If An Post is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units or they can arrange redelivery to the same or alternative address. All items can be tracked using the track & trace option on An Post.

Please note that your delivery may take longer during sale or other busy periods.

We at all times will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. Frocks shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered to you.

We currently deliver to the island of Ireland only, but we will accept orders from customers living outside of Ireland.

You may receive your order in two separate packages, from the same order. In this case it is imperative to send your returns to the address on the respective package to ensure your return items to the correct Frocks store.

Order Cancellation

For any reason, you wish to cancel any order you have placed and it has not been dispatched, please contact us at info@frocks.ie immediately.

It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.

Refund Policy

We will refund or exchange any item you are not completely happy with if you return it to us within 7 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags still attached.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

How to return or exchange:

You can return items to frocks.ie by post or to any of our stores within 7 days of receipt of your order.

Please note items must be returned within this time-frame and be in a re-saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags attached.

Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.

If you have any queries about returning items please contact us at info@frocks.ie

Postal returns

To return items by post, It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.

In-store returns

You can also return products to a Frocks store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.

You must ensure that you return the original undamaged packaging along with the item( s) you are unhappy with. We will consider the condition of the goods being returned before deciding whether to make a refund.

Pricing Policy

All prices shown are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

We try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Frocks will always endeavour to ensure that all merchandise offered on the website is available at the same price in all our stores. However, from time to time we may offer additional discounts for purchases from Frocks online that do not apply in stores, or vice versa. Additionally, items offered as sets on this site may not be offered as part of a set within stores and individual prices may apply.

Copyright Policy

All the information, content, graphics, text, sound, images, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Frocks website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of the Frocks website.

Liability, Indemnity & Warranties

The Frocks website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Frocks makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

Frocks shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if Frocks has been advised of the possibility of such damages.

The Frocks website may also contain links to other websites, which are not operated by Frocks. When you activate any of these you will leave the frocks.ie website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

Frocks may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

General

Frocks may change these Terms and Conditions at any time and at our discretion. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

Frocks will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

Should you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Frocks will at all times reserve the right to amend, remove or vary the Services and content of this website at any time and without notice.

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Frocks Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a sitting Director of Frocks.

You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

The Frocks website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.

Our Details

Frocks Limited, Registered in Ireland, Registered Address: 6 Ballina Quay, Ballina, County Tipperary, Ireland. For online queries please contact us on info@frocks.ie